With our expertise and experience in Salesforce Implementation, we at INFICIA, offer our clients the best and effective implementation services which include consulting, configuration, customization, migration, integration and support for different Industry verticals. Through Salesforce CRM, we manage customer data and applications which provide a uniform platform and maintain a seamless connection across sales, service and marketing processes. Most of the organizations observe the power of Salesforce implementation into lead conversion, revenue growth and customer retention. Thus, we are helping the business to get the maximum benefits out of the Salesforce investment.
We understand the challenges during Salesforce CRM implementation
Our expertise in customization reduces time and cost.
Our implementation saves from complex and emergency shutdowns.
INFICIA knows the importance of Data in today’s world. We achieve high data accuracy durning migration.
Our approach towards Salesforce implementation
- Plan, discover and review scope
- Perform solution and technical designing of the business processes
- Our Salesforce experts build custom code and migrate data from legacy systems
- Helping our clients integrating with third-party systems
- Write and run automated test cases for our business-users
- Our implementation professionals deploy through CI/CD
- Once the implementation is successful, we provide maintenance and support to our customers
INFICIA has certified Salesforce CRM professionals on Sales Cloud, Service Cloud and Marketing Cloud which help companies to streamline business processes and maximize their ROI. We deliver unparalleled services on the below Salesforce platforms:
Enabling Salesforce users to manage all the customer’s information at one platform and support marketing, lead generation, sales, customer service. Sales Cloud is designed for sales team and it is accessible from any device and from anywhere in the world.
Service Cloud is built on the Salesforce customer success platform, giving an entire view of your customer data including networking and analytics. Thus, managing knowledge-base, live agent and case interactions all in one place.
It is a customer engagement platform to engage customers through email, social media, content management, digital advertisement, and data analytics. It also helps to optimize marketing performance and customer loyalty.
Post implementation support
Being the right implementation provider, you need to ensure the organization about the people who are trained to look after the services and enable them to have a command on technology. We are always available to support our customers and handle their queries in real-time, assuring smooth, and consistent automated business processes. Successful implantation results in better visibility of data-enhanced productivity and improved customer service. It takes your business to the next level with customers’ growth.
How we benefit our audience through Salesforce implementation
Upfront cost and custom hardware costs are not required.
Manage all data related to sales closure/deal and analyze the sales process efficiently.
Cloud-based software helps in automatic upgrades and lower cost of ownership to the customer.
INFICIA integrates with other applications available through Salesforce AppExchange.